Find out how to build confident communicators in your classroom!
VIEW WEBINAR Handwriting Webinar

Support

We are dedicated to providing customers with the highest level of service.

Top 5 Questions

  • How do I place an order?

    We have several easy ways to order our products:

    1. Secure Online Ordering

    Browse our products and place orders online for fastest delivery. Online orders must be paid by Visa or MasterCard only (no purchase orders). Orders are processed by the end of the next business day after the day the order was placed online. 

    2. Phone: 888.983.8409

    Purchase Orders cannot be placed over the phone.

    Office hours:

    Monday–Friday

    8:30 a.m.–5:30 p.m. EST

    3. Email: emailorders@lwtears.com

    Download and attach your Printable Order Form with Authorized Purchase Order.

    4. Upload: Submit Purchase Order

    It’s simple! Upload your Authorized Purchase Order and submit here.

    5. Fax: 301.263.2707

    Download and fax your Printable Order Form with a Visa or MasterCard payment, or fax your Authorized Purchase Order.

    6. Mail

    Mail your Printable Order Form with check, money order, or Visa or MasterCard payment; or mail your Authorized Purchase Order to:

    Learning Without Tears

    806 W. Diamond Avenue, Suite 230

    Gaithersburg, MD 20878

  • How do I remove sales tax?

    All online orders will show tax charges. If you are tax exempt, enter the tax exempt number in the online order comments with a note that states that you are tax exempt and are sending in your tax exempt certificate. Then, follow up with a fax of the tax exempt certificate to 301.263.3017 or scan and email to taxdepartment@lwtears.com. Please be sure to note the online order's reference order ID so that we can locate your order. We will make sure that if we have the proper tax exempt information, we will not charge you tax.

     

  • Where do I access digital products like Keyboarding Without Tears and Digital Teaching Tools?

    You can access all your products from the homepage or from the My Products page in the top right corner.

  • How can I modify an order?

    For online orders, reply to the email order confirmation with the modifications that need to be applied.  All other orders, contact Customer Care as soon as possible at 888.983.8409.

  • How do I change my password?

    Click on the “Forgot password” link, enter your email address and one will be emailed. Afterward, the customer will need to log into their account with the reset password, then follow the “my Account” link on the top right hand side of the main page. They will arrive on their account profile where they can select “Change password” to update it to one they would prefer.

     

Support Topics

Ordering

Learn ways to place or track an order.

Ordering info

Shipping & Delivery

Calculate shipping fees and rush shipping.

Shipping info

Returns & Exchanges

Find out how to return or exchange an item.

Returns info

Payment & Pricing

Learn how to submit a PO.

Payment info

Programs & Products

Read our FAQs for all of our programs.

Programs info

Account Information

Change your password or update account.

Account info

Can't find your question?

Contact Us