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Shipping And Delivery

FAQs

  • What are the shipping and handling costs?

    We use a variety of methods to ship our orders. We consider delivery time and order weight in choosing the most efficient carrier.

     

    Shipping and Handling Costs

    U.S. Shipping and Handling Rates

    • Subtotal under $65: add $6.50
    • Subtotal over $65: add 10% of subtotal

     

    AK, HI, APO/FPO, and U.S. Territories Shipping and Handling Rates

    • 20% of subtotal ($7.50 minimum)

     

    Canada Shipping and Handling Rates

    • 10% of item subtotal; $14 minimum (includes customs, duties and brokerage fees)

     

    International Shipping (excluding Canada)

    You will be contacted via email by Learning Without Tears Customer Service with a specific shipping charge quote for your order. Customer is responsible for customs, duties, and taxes.

  • What is the fastest way for me to receive my order?

    The fastest way to receive your purchase is to order online (Visa and Mastercard only).

  • What if I need my order expedited?

    You can have your order's processing expedited for an additional $10 fee. Expedited processing ensures that your order will be processed and shipped the next morning if we receive the order no later than 2:00 p.m. EST. If you request expedited processing on an order we receive after 2:00 p.m. EST, your order will be processed and shipped the next business day. No changes to your order can be made after 2:00 p.m. EST, because the order will have been sent to the warehouse for shipping. Delivery time for expedited order processing is 3-5 business days.

    Learning Without Tears must receive confirmation that the customer approves the additional $10 fee for expedited processing. The customer may:

    • Contact customer service at 301.263.2700 to verbally confirm request.
    • Send an email to customerservice@lwtears.com to request expedited processing; email should include written note from customer authorizing the additional $10 fee.
    • For online orders, customer may include a written comment on the order authorizing the additional $10 fee for expedited processing. If you place your online order between 8:00 a.m. and 2:00 p.m. EST M–F, you need to call customer service at 301.263.2700 to ensure you meet the same-day expedited processing deadline. Otherwise, the online order will be processed the next business day.

    International customers: we cannot guarantee an earlier delivery date with expedited processing because the time needed to clear customs varies.

     
  • I want to ship my order to multiple destinations. May I do this?

    You are not able to submit an online order that will ship to multiple destinations. You may either enter a separate online order for each shipping address, or you may submit a purchase order via fax or mail showing the items to ship to each address.

  • How long will my order take to get here?

    Delivery Times

    Business days do not include weekends or holidays.

    • US and US Territories: 7–10 business days
    • APO/FPO: Up to 15 business days
    • Canada: 7–10 business days
    • Other International: Approximately 15 business days

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